Warranty & Repairs

Warranty

Autel Robotics (the Company) warrants to the original retail purchaser of this product, that should this product or any part thereof during normal consumer usage and conditions, be proven defective in material or workmanship that results in product failure within one year of purchase of new product, or 180 days on refurbished product, such defect(s) will be repaired, or replaced (with new or refurbished parts or products) at the Company’s option, with Proof of Purchase, without charge for parts or labor directly related to the defect(s). Some states do not allow limitation on how long an implied warranty lasts, so the above limitations may not apply to you.

The Company shall not be liable for any incidental or consequential damages arising from the use, misuse, or mounting of the device. The extent of Autel’s liability under this warranty is limited to the repair and replacement provided above and, in no event, shall its liability exceed the purchase price paid by purchaser for the product. 

This warranty does not apply to:

  1. Battery that cycle charged more than 200 times.
  2. Products subjected to abnormal use or environmental conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair, or improper storage.
  3. Products with signs of tampering or altering of the serial number label, waterproof mark, etc.
  4. Products that have had flight log details altered or deleted.
  5. Damage resulting from connection to, or use of any accessory or other product not approved or authorized by the Company.
  6. Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts.
  7. Products damaged from external causes including but not limited to fire, water, dirt, sand, battery leakage, blown fuse, theft or improper usage of any electrical source.

NOTE:

  1. All contents of the product may be deleted during the process of repair. You should create a back-up copy of any contents of your product before delivering the product for warranty service.
  2. If your product qualifies for warranty repair, please carefully review the after-sale service instructions at link before sending your products.

 

After-sale service instructions 

  1. Customer contacts Autel Customer Support via email or phone to request Warranty service.
  2. Autel reviews Warranty request and determines Warranty eligibility.
  3. If eligible, Autel issues warranty repair authorization to customer.
  4. Customer sends product to Autel.
  5. Autel repairs or replaces the product and send back to customer.

Warranty Contact Info

If you have any questions regarding warranty, please feel free to contact us via the following ways:

Call 1-844-My-Autel (844)-692-8835

Visit our website https://www.autelrobotics.com

Send us an email at sales@autelrobotics.com

Repairs

How do I get my aircraft serviced?

Autel Robotics repairs are performed exclusively from our repair center in Bothell, WA. To request a repair, our US-based customer service can be reached at 1-844-My-Autel (844)-692-8835, and it is open seven days a week from 8:00am – 6:00pm (PST).

How long will service take?

Service times often depend on the nature of the issue and the availability of service parts at the service location. Be sure to ask how long the repair will take when you discuss service with Autel Robotics, or when you take your aircraft to an Autel Robotics Authorized Service Center.

U.S.-Based Customer Support available 7 days a week
Our team of world-class agents is committed to helping you get the most from our products.
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