Return Policy

We want you to be delighted with your purchase of Autel Robotics products.  If for any reason you are not satisfied with your purchase, please contact Customer Support at support@autelrobotics.com or 1-844-MY-AUTEL (844-692-8835).

We understand that you may decide to return a product that you purchased from us.  You may return any unused items in their original packaging within 30 days of delivery.  Please note:

  • Returns must be initiated within 30 days of the date you received the product.
  • Products must be unused, and returned in their original packaging with all included accessories.
  • All returns must be accompanied by a proof of purchase.  This can be an order confirmation email that includes the order number.
  • You are responsible for paying the return shipping cost.
  • Refunds are issued within one business day once the item is received and inspected, and will be issued based upon the original payment method.
  • Orders cancelled or modified during shipment cannot be altered.  You can initiate a return once you have received the product.
  • Only items that have been purchased directly from Autel Robotics can be returned to Autel Robotics.  Autel Robotics products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Extended Holiday Return Policy

Give the gift of flight with confidence! Items purchased from Autel Robotics that were received between November 1 and December 31, 2016 may be returned through January 31, 2017.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How to Return an Item

Please follow these steps to return an item to Autel Robotics:

  1. Contact Customer Support at support@autelrobotics.com or 1-844-MY-AUTEL (844-692-8835). If you are contacting us by phone, please have a copy of your order confirmation with your order number available. If you are contacting us by email, please attach a copy of your order confirmation. Please also include the details of which item(s) you would like to return.
  2. Our Customer Support team will provide shipping instructions, including a return label. You will be responsible for paying the return shipping cost and the return shipping cost will be deducted from your refund amount. When packing your item(s) for return shipment, please ensure that the items are properly packed to avoid damage during transit. You can drop off the package at any of the carrier’s locations.
  3. Once we have received the return, we will inspect the item within one business day. Refunds will be issued based on the original payment method to the card-issuing bank. You will receive an email when the refund has been issued.

Damaged or Defective Products

We package our shipments so that they arrive to you snug, safe and secure. If you receive a product that arrives damaged, please contact Customer Support at support@autelrobotics.com or 1-844-MY-AUTEL (844-692-8835).

All Autel Robotics products are covered by our Warranty policy. If your product is defective, please contact Customer Support at support@autelrobotics.com or 1-844-MY-AUTEL (844-692-8835).

U.S.-Based Customer Support available 7 days a week
Our team of world-class agents is committed to helping you get the most from our products.
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