Shipping Policy

Thank you for shopping with Autel Robotics. Below you will find the terms and conditions that constitute our shipping practices.

We partner with the best carriers in the business to ensure your order arrives safely and on time.

Free Standard Shipping: Automatically applied at checkout on all orders over $59.
Orders Under $59: Real-time shipping methods and fees will be calculated and displayed during the checkout process based on your delivery address.
Expedited Shipping: If you need your order faster, upgraded delivery options are available for an additional fee at checkout.

Standard Timeline: All orders are processed within 24 hours and will ship the next business day.
Peak Season Timeline: During periods of high order volume (such as the Black Friday Sale Season), please allow up to 72 hours for your order to be processed and shipped.
Please Note: Delivery times vary depending on your selected delivery address, item availability, and the time of day your order is placed.

Due to safety and carrier regulations, specific rules apply to certain products and regions:

Lithium-Ion Batteries: Our batteries are subject to strict transit safety laws.
- Batteries can only be shipped via Ground shipping.
- Batteries cannot be shipped to Hawaii or Alaska.
- Orders containing multiple batteries may be split into separate boxes to comply with carrier safety limits on the number of batteries allowed per box.
P.O. Boxes & Military Addresses: We happily ship to P.O. Boxes and APO/FPO military addresses within the United States.

For shipments delivered outside of the United States, please note the following legal and financial policies:

Duties and Taxes: Purchases shipping internationally may be subject to local taxes, tariffs, duties, brokerage fees, or surcharges levied by the destination country and the carrier. These charges are not included in your Autel Robotics checkout total. The customer is entirely responsible for paying these fees upon delivery.
Legal Compliance: It is against United States federal law for us to mark items as a "Gift" or declare a lower item value on customs forms. We cannot comply with any requests to modify customs documents. Please research your country’s import tax laws before ordering.

We keep you informed at every step of your order's journey:

Order Acknowledgement: Immediately after placing your order, you will receive an email summarizing the items purchased.
Shipment Notification: Once your package leaves our facility, we will send an email containing the carrier name, a direct tracking number link, and an estimated delivery date.
Order Lookup Page: You can track your package at any time by visiting our dedicated Order Lookup page on our website. Simply enter your Order Number (found in your acknowledgement email) and your email address.

Reshipping Fees: Please review your shipping details carefully before finalizing your order. Reshipping fees apply when a package is returned to Autel Robotics due to customer error. This includes providing an invalid or incorrect shipping address, missed delivery attempts where the carrier returns the item, or unclaimed packages held at a carrier facility. If the package needs to be mailed out a second time, the customer will be responsible for the secondary shipping costs.

If you cannot locate your order number or have any questions regarding your shipment status, please contact the Autel Robotics Support team:

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