Privacy Policy

This Privacy Statement provides important information to you, the site user. It outlines our information collection, use and protection practices. If you have any questions or concerns about our privacy practices, please contact us at 1-844-My-Autel (844)-692-8835.

(1) General Statement

We respect your privacy and are committed to protecting it. This privacy statement explains our policies and practices regarding online customer information. It is through this disclosure that we intend to provide you with a level of comfort and confidence in how we collect, use, and safeguard personal and other information we collect or that you provide through this website, and how you can contact us if you have any questions or concerns. It is our sincere hope that by explaining our data handling practices we will develop a trusting and long-lasting relationship with you. By using the site, you agree to the terms of this privacy statement.

(2) Ownership of Information

This Privacy Statement applies to shop.autelrobotics.com. shop.autelrobotics.com is owned and maintained by Autel Robotics USA LLC, Bothell, Washington, USA. Autel Robotics is the sole owner of any information collected. We will not sell, share, or rent this information to others in ways different from that disclosed in this statement.

(3) How We Use the Personally Identifiable Information We Collect

When you visit shop.autelrobotics.com, we will not collect any additional personal information about you unless you provide it to us voluntarily. Personal data includes information that is particular to you such as name, street address, telephone number, and email address. If you opt not to provide us with personal information you can still access our website, however our website functionality may be compromised and certain services may not be available. Our primary goal in collecting personal information from you when you visit shop.autelrobotics.com is to provide you the functionality and services that you need to have a meaningful and customized experience while using the site features. This site may use session or persistent “cookies” to collect personally identifiable information and use a third party to deliver site functionality. An explanation for each of these items and how they work is included in Section 8 Methods to Collect Information.

(4) Security of Collected Data

Safeguarding information of visitors to our website is important to us. We use systems, policies and procedures to maintain accuracy of information and to protect information from loss, misuse or alteration. When you send personal information, such as email address or telephone numbers, to shop.autelrobotics.com, we use “Secure Socket Layers” or SSL to protect your data. SSL is encryption technology that helps safeguard your personal information against misuse by unauthorized individuals. Vendors, contractors or partners ofshop.autelrobotics.com who have access to your personal information in connection with providing services forshop.autelrobotics.com are required to keep the information confidential. Vendors are not permitted to use this information for any other purpose than to carry out the services they are performing forshop.autelrobotics.com.

(5) How We Use the Personally Identifiable Information We Collect

Non-personally identifiable information collected onshop.autelrobotics.com may be used to:
Fulfill and deliver an order for goods or services (e.g., purchase of web-based update software and technical service information)
Respond to your comments or requests for information
Meet a request or develop new products or services
Make the user experience more customer-friendly
Contact you if necessary in the course of processing an order for products or services
Generate site analytics that improve our site layout, content, product offerings and services
Compile user data that is stored in our corporate database
Comply with legal requirements

(6) Other (Non-Personally Identifiable) Information We Collect From Site Visitors:

shop.autelrobotics.com collects other information, non-personally identifiable information from site visitors. This means that we do not track these items on an individual basis that identifies the site visitor, but rather gather and collect this information on an aggregate [or anonymous] basis that includes all site visitors. Non-personal information includes tracking the site pages that are visited or the amount of time spent on our siteshop.autelrobotics.com.
Our primary goal in collecting aggregate information from you is to be able to perform site metrics that allow us to improve the functionality of the website. We need to collect aggregate information in order to track page visits and peak site usage times, and to perform site Clickthrough analysis and site layout re-design.
We may use session or persistent “cookies,” session logs, spot light ads/web beacons/GIF/pixel tags, banner ads or links, and third-party click tracking analytics tools (such as DART, Omniture tags, DoubleClick, and Google Analytics) to collect aggregate or other non-personally identifiable information about site visitors. An explanation for each of these items and how they work is included in Section8 – Methods to Collect Information.

(7) How We Use the Aggregate or Non-Personally Identifiable Information We Collect

Non-personally identifiable information collected onshop.autelrobotics.com may be used to:
  • Compile aggregate and statistical data to help in website design and to identify popular features
  • Measure site activity to allow us to update our site to better meet user wants and needs
  • Make the user experience more customer-friendly
  • shop.autelrobotics.com utilizes non-personal data for the purpose of performing analytics on the user experience while visiting this site. This analysis:
  • Is performed on an aggregate level and does not identify you or your information personally
  • May involve the use of a third-party vendor acting on behalf of shop.autelrobotics.com
  • Is performed in order to improve our website and the user experience
  • May include the use of session and/or persistent cookies to track user movement across this and other Autel Robotics USA websites or to track other events within or across this and other Autel Robotics USA websites.

Third-party vendors with which Autel Robotics USA has entered into contracts to perform site analytics and which provide aggregate information covered by this privacy statement are to use that information only to perform those services, and they may not share or resell this information.

(8) Methods to Collect Information

A “cookie” is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies.

A “persistent” cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features. This site may use a third party to deliver site functionality such as fulfilling your request to purchase items from our online store. In performing this function the third party may place a persistent cookie on your computer or have to gather personal information from you in order to facilitate the processing of your purchase.

This site may use a third-party click tracking analytics tool (such as DART, Omniture tags, DoubleClick, and Google Analytics) to capture Clickthrough statistics. shop.autelrobotics.com may use spotlight ads/web beacons/GIF/pixel tags which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader’s experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.

Users may be directed to shop.autelrobotics.com via banner ads or site links. Ads or site links that are placed by shop.autelrobotics.com use cookies or web beacons to deliver metrics on the effectiveness of the ads or links. They do not collect personal information from the user.

Online Advertising: Autel Robotics may contract with vendors to place advertisements on non- Autel Robotics websites. When you visit a non- Autel Robotics website, these vendors may target Autel Robotics advertisements to you based on information about your previous online activity that the vendor has collected using web tracking tools (e.g., cookies and web beacons). Additionally, Autel Robotics advertisements may contain web tracking tools such as cookies and web beacons to collect information on the effectiveness of the advertisements and to deliver future targeted advertisements and other messages to you. These web tracking tools collect information such as IP address, the page visited, and time of day.

(9) Sharing Your Information

shop.autelrobotics.com does not share, sell, or rent personally identifiable information with independent companies for their own use without providing you a choice. Personal information that you provide to us in the course of using our site features or requesting a product or service through this website may be gathered and stored in one or more of our corporate databases.
Vendors, contractors or partners of shop.autelrobotics.com who have access to your personal information in connection with providing services for shop.autelrobotics.com are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for shop.autelrobotics.com. Site metrics for http://www.autelrobotics.com may be shared with other Autel Robotics USA websites or affiliates. The information shared will be aggregate data and will not include any of your personally identifiable information. shop.autelrobotics.com will disclose your personal information, without notice, if (1) in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Autel Robotics USA, its affiliates or the site; (b) protect and defend the rights or property of Autel Robotics USA, its affiliates or this site; or (c) act under exigent circumstances to protect the personal safety of Autel Robotics USA or affiliate personnel, users of their websites, or the public; or (2) if required to do so by law.

(10) Processing of Personal Data

By visiting this site and by providing your personally identifiable information to us, you understand and consent to the collection, use, processing, transfer, and disclosure of your personally identifiable and non-personally identifiable information globally — including to the United States in accordance with this Privacy Statement. Therefore, by visiting this site and by providing such information, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations. Your consent shall be deemed to include your consent to transfer of the personally identifiable or non-personally identifiable information to locations that may have different levels of privacy protection than in your own country.

(11) Contacting Us

If you have any questions, comments or concerns about this online privacy statement for shop.autelrobotics.com, shop.autelrobotics.com privacy practices, or have any questions regarding the contents of this website please contact us by selecting the contact link located in the footer of the website. shop.autelrobotics.com is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of your data. shop.autelrobotics.com will be happy to respond to your questions and comments.

(12) Privacy Statement Effective Date and Revision Days:

Occasionally we may update the privacy statement for shop.autelrobotics.com in order to reflect any changes to the website or our privacy practices. If we update this statement, the new statement will be posted to the website ten (10) days prior to the changes taking effect.

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The effective date of this privacy statement is 29/12/2014

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